FAQ
Shipping
Do you ship internationally?
Yes, I ship internationally. All orders are shipped from Japan. International orders are shipped by International ePacket with tracking.
How long will delivery take?
Orders are usually shipped within 4 business days after payment confirmation, excluding weekends and Japanese national holidays.
Will I have to pay import taxes？
International orders may be subject to customs duties, VAT, import taxes, or customs clearance fees. These fees are determined by your local customs office or delivery carrier and are the customer’s responsibility.
How long will delivery take?
Delivery times vary depending on the destination country, customs processing, local postal service, holidays, and seasonal delays. For estimated delivery times, please check the Shipping Info page.
Orders
Can I change or cancel my order?
I generally cannot accept changes or cancellations after an order has been placed. Please check your order details carefully before completing your purchase.
Do you accept returns or exchanges?
I do not accept returns or exchanges due to customer preference, such as ordering the wrong item or changing your mind.
If your item arrives damaged, defective, or incorrect, please contact me by email within 8 days of delivery.
What should I do if there is a problem with my order?
Please contact me by email with your order number, details of the issue, and photos showing the condition of the item. I will check the details and help as soon as possible.
Can you issue a receipt?
I do not issue individual receipts. Please use your order confirmation email or payment statement as your receipt.
Products
Do you offer wholesale?
I do not usually offer wholesale at this time. If you have a shop-related inquiry, please contact me through the contact form.