Refund policy

Cancellations

We do not accept cancellations after an order has been placed.

 

Returns and exchanges

We do not accept returns or exchanges due to customer preference, such as ordering the wrong item, changing your mind, or differences in color between the product photo and the actual item.

 

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or incorrect, please contact us by email within 8 days of delivery.

Please include your order number and photos of the item and packaging. After confirming the issue, we will arrange a replacement or refund at our expense.

Items must be unused and in the same condition as received.

 

Return shipping

For damaged, defective, or incorrect items, return shipping costs will be covered by us.

For other returns that are accepted under applicable law, the customer is responsible for return shipping costs unless otherwise required by law.

 

EU customers: Right of withdrawal

If your order is shipped to a country within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To use this right, please contact us by email within 14 days of receiving your order.

Items must be unused, in the same condition as received, and in their original packaging where possible.

Unless the item is damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Once we receive the returned item and confirm its condition, we will issue a refund in accordance with applicable law.

This right of withdrawal does not apply to personalized, custom-made, or digital items after download or access has begun, where applicable.