Legal notice
Business name
teplopolka
Operator
Mizuho Takagi
Business address
Available upon request without delay.
Phone number
Available upon request without delay.
Email
teplopolka@gmail.com
Business hours
Monday to Friday, 10:00–20:00 JST
Closed on weekends and Japanese national holidays.
We usually reply within 2 business days.
Product prices
Product prices are listed on each product page.
Prices include applicable Japanese consumption tax unless otherwise stated.
Additional fees
Shipping fees are calculated at checkout based on the shipping destination and order details.
For international orders, customs duties, import taxes, and customs clearance fees may apply. These fees are the customer’s responsibility.
Payment methods
Credit card, Shop Pay, Apple Pay, Google Pay, and PayPal.
Payment timing
Payment is completed at the time of order.
Shipping
Orders are usually shipped within 4 business days after payment confirmation, excluding weekends and Japanese national holidays.
Delivery times vary depending on the destination and shipping method.
Returns, exchanges, and cancellations
We do not accept cancellations, returns, or exchanges due to customer preference after an order has been placed.
If your item arrives damaged, defective, or incorrect, please contact us by email within 8 days of delivery.
After confirming the issue, we will arrange a return or replacement at our expense.
EU customers: Right of withdrawal
If your order is shipped to a country within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging where possible. Please contact us by email before returning your item.
Unless the item is defective, damaged, or incorrect, the customer is responsible for the return shipping costs.
Once we receive the returned item and confirm its condition, we will issue a refund for the item price and the standard shipping cost paid at the time of purchase, where required by applicable law.
This right of withdrawal does not apply to personalized, custom-made, or digital items after download or access has begun, where applicable.